UnwiredWest Internet
Customer Portal

*Terms of Service

*

UnwiredWest Fair Access Policy

At UnwiredWest, our goal is to give each of our customers the fastest service possible at the lowest possible price. We are always striving to develop programs and policies that help make that possible. Our Fair Access Policy is designed to impact the fewest customers while helping ensure the best speeds for the vast majority of our customers.

UnwiredWest has documented that a small percent of customers account for a disproportionate share of data usage on our network. To ensure that all UnwiredWest customers have equitable access to the UnwiredWest network, UnwiredWest has implemented a Fair Access Policy (or “FAP”), UnwiredWest sets usage thresholds on the amount of data you can upload and download within the stated period times. For the purposes of this FAP, UnwiredWest will record this data as Total Usage (or “Aggregate Usage”). Aggregate Usage is the sum total of your upstream and downstream traffic over the course of a billing period, to be described below as “Aggregate Monthly Threshold”. UnwiredWest may use traffic management and prioritization tools to help ensure equitable access to the UnwiredWest network for all customers, including automatic bandwidth controls. These controls will reduce the speed of sustained downloads and uploads lasting greater than 15 – 30 seconds. This duration is subject to change, but has been selected to avoid service interruptions while watching streaming videos. Your UnwiredWest Internet access is not guaranteed and is subject to this FAP.

Based on an analysis of typical customers, we have set a rolling limit on data usage per customer, called a Usage Threshold. As shown below, this threshold varies based on the service plan (speeds) you have selected. For each service plan, the Usage Thresholds are significantly above the amount of data that is used by a typical customer. At any time you can see your Usage Total for the billing period in your customer portal.

If at any time your Actual Usage is above the Usage Threshold, your usage has exceeded the monthly FAP amount. Data usage over the Aggregate Monthly Threshold will be billed to your account at a rate of $2 per 1,000MB. Once the billing period has ended, your Actual Usage total will be reset to zero for the new billing period.

You are likely to avoid any limitations imposed by the FAP if your use is typical of the majority of Internet users and consists primarily of Web surfing and a reasonable amount of downloading. Described below, you can see the monthly Usage Thresholds for each plan. These limits specify the amount of data that you can upload and download before your access speed if reduced. Please note that your Usage Total is far more likely to exceed the Usage Threshold below if you use peer-to-peer file sharing programs, download full length movies, large quantities of music files, full software applications, or similar high-bandwidth activities.

UnwiredWest Monthly Usage Thresholds:

Service Plan
Aggregate Monthly Threshold (MB)*
Residential-Economy
10,000
Residential-Basic
15,000
Residential-Plus
40,000
Residential-Deluxe
70,000
Residential-Extreme
130,000
All Business Class service plans have a 10,000MB higher Aggregate Monthly Threshold

* Aggregate Threshold is the volume of data that can be uploaded and downloaded during the billing period before the Fair Access Policy may restrict the user’s speeds.

These terms and conditions state important requirements regarding your use of UnwiredWest’s High-speed Internet service and your relationship with UnwiredWest. You should read them carefully as they contain important information regarding your rights and ours.

UnwiredWest may revise this Fair Access Policy from time to time without notice by posting a new version of this document on www.unwiredwest.com, or any successor URL(s). All revised copies of the Policy are effective immediately upon posting. Accordingly, customers and users of UnwiredWest’s High-speed Internet service should regularly visited these websites. Questions regarding this FAP and complaints of violations of it by UnwiredWest customers and users can be directed to UnwiredWest via support@unwiredwest.com.

(Version 1.3. Last updated: 4/2/2012)


*

*
All Contents Copyright UnwiredWest, 2015
All rights reserved